Delivery_2

Delivery Info

Shipping Conditions

TRANSILVANIANBAGS ships with express delivery (UPS, DHL, or DPD). Our bags are HANDMADE, and we do not have a huge stock, so you would normally receive your purchase within 2 to 3 weeks. Should you want to check the status of your shipment, we will send you the tracking number once the shipment has been arranged.

Payment & Security

Payments of on-line orders will be processed PayPal. We suggest that you print out a copy of your on-line order, as it contains useful information you may need in case of communication with TRANSILVANIANBAGS. With your payment confirmation you authorize payment to TRANSILVANIANBAGS. This authorization is valid for maximum 28 days. We will claim the money only after we have delivered your order to the express delivery service.

Personal Information & Privacy

By submitting the above information, you agree to let TRANSILVANIANBAGS store your data and to use the information for statistical analysis and occasional promotional mailings in respect of privacy laws applicable in the Romania, where the website is hosted. Your details will not be shared with any party. Your credit card information will only be used to process the order and will not be stored.

Claims & Money Back

If you have a quality problem with your purchase, you can send it back within 14 working days of receipt from the express service subject to the following conditions:

-the product has not been used, manipulated or damaged
-the product must be sent back with its original packaging

We will refund you the cost of the product, excluding all shipping costs and duty. Before returning a product you must explain the reason, sending an email to our customer service

Should you have further questions you may contact:

Give us a call

Mobile: +40 722.307.780

Landline: +40 0269.582.199

Write us an email

info@transilvanianbags.ro

Colour, firmness and surface appearance of the bags may vary because leather is a natural material, therefore these are not considered defects. We also warn you that leather may stain and bag weights may vary up to 5%. We do not accept any of the above as claims.